Shipping & delivery

Processing time

Processing time depends on whether your order is ready-made or custom:

Order type	Before it ships
Ready-made packs	1 business day (Mon–Fri). Orders placed before 12:00 GMT+8 usually ship the same day.
Custom patches	4–5 business days after you approve the digital proof. The proof itself takes up to 24 hours to reach you.

We do not ship on weekends or Chinese public holidays. If a holiday will delay your order, we tell you on WhatsApp before you pay.

Shipping cost

Order value	Shipping
Under $50	$3.90 — tracked, worldwide
$50 and over	Free — tracked, worldwide

Every parcel is sent with a tracking number. We do not offer an untracked option, because an untracked parcel cannot be traced if it goes missing.

Delivery estimates

These are working days after dispatch, not after you order:

Destination	Typical delivery
United States	7–12 business days
Canada	8–14 business days
United Kingdom & Ireland	8–14 business days
European Union	8–15 business days
Australia & New Zealand	8–15 business days
Rest of world	12–25 business days

These windows are typical, not guaranteed. Customs inspections and peak season can add a few days. If your parcel is close to the end of its window, message us and we will chase it for you.

Tracking your parcel

We email your tracking number as soon as the parcel leaves the workshop. If you would rather not wait for the email, send us your order number on WhatsApp and we will look it up.

Tracking can take 24–48 hours to show its first scan after dispatch. That delay is normal and does not mean anything is wrong.

Customs, duties and taxes

Prices on this site are in US dollars and do not include import duties, VAT or local taxes. Depending on your country, your parcel may be held until these are paid, and the carrier will collect them from you.

We declare the true value of every parcel. We will not mark an order as a gift or understate its value — that is illegal and it also invalidates any insurance on the shipment.

If you refuse a parcel because of import charges, we refund the order value once it arrives back with us, minus the original shipping cost.

Lost, delayed or undeliverable parcels

• No tracking movement for 30 days: we reship or refund, your choice. We do not ask you to chase the carrier.
• Marked delivered but not received: check with neighbours and your local depot first, then message us. We will open a carrier claim and replace the order if the claim fails.
• Wrong or incomplete address: message us within 2 hours of ordering and we will correct it. Once dispatched, an address change is not usually possible.
• Returned to us as undeliverable: we contact you, then reship at cost or refund the order value minus shipping.